NEXT DATES
Upcoming Online Classes
28th and 29th March
(10am til 5pm)
Europe Central Time (UK +1)
4th and 5th April
(10am til 5pm)
US Pacific Time (UK -8)
11th and 12th April
(10am til 5pm)
US Eastern Time (UK -5)
25th and 26th April
(10am til 5pm)
Europe Central Time (UK +1)
25th and 26th June
(10am til 5pm)
US Eastern Time (UK -5)
27th and 28th June
(10am til 5pm)
Europe Central Time (UK +1)
Price
£1,195 / €1,295 / US$1,395 (not including any applicable taxes)
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COURSE
This exclusive instructor-led, five-day course is the definitive option for anybody seeking to learn how to use and support macOS 26 Tahoe - and pass the 2025 ACSP exam. Enjoy an immersive, interactive five days with a veteran Apple Certified Trainer as they take you through all the key points you need to understand in order to use and support macOS, and pass the new Apple Device Support exam to become an Apple Certified Support Professional!
The course is structured to exactly follow the official Mac User Guide and Exam Preparation Guide, but also deeply acquaint you with the inner workings of macOS 26 Tahoe.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered on-site or online.
RECOMMENDED PREREQUISITES
Basic IT familiarity is an advantage. However, this course is designed to teach you first how to use Apple devices, then how to support them. Finally you will learn all of the key points that appear in the 2025 Apple Device Support exam.
AUDIENCE
Anybody who supports Mac users, but also needs to pass the 2025 Apple Device Support exam that leads to ACSP certification (Apple Certified Support Professional).
RELATED COURSES
Apple Deployment and Management
REQUIRED PREREQUISITES
None.
Schedule
DAY ONE - MAC USER ESSENTIALS
https://support.apple.com/guide/mac-help/welcome/mac
• Welcome
• Apple devices and Their Operating Systems
• Get to know the Mac desktop
• Mac basics
• Mac Apps
• Files and folders on Mac
• Customize your Mac
• Beyond Mac Basics
• Use Apple devices together
• Apple ID and iCloud
• Privacy and security
• Accessibility
DAY TWO - macOS SUPPORT ESSENTIALS
PART 1
Installation and Configuration
• Introduction to macOS
• Update, Upgrade, or Reinstall macOS
• Set Up and Configure macOS
• Use the Command Line
• Use macOS Recovery
• Update macOS
User Accounts
• Manage User Accounts
• Manage User Home Folders
• Manage Security and Privacy
• Manage Password Changes
DAY THREE - macOS SUPPORT ESSENTIALS
PART 2
File Systems
• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing
• Use Hidden Items, Shortcuts, and File Archives
Data Management
• Manage System Resources
• Use Metadata, Spotlight, and Siri
• Manage Time Machine
Apps and Processes
• Install Apps
• Manage Files
• Manage and Troubleshoot Apps
DAY FOUR - macOS SUPPORT ESSENTIALS
PART 3
Network Configuration
• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues
Network Services
• Manage Network Services
• Manage Host Sharing and Personal Firewall
System Management
• Troubleshoot Peripherals
• Manage Printers and Scanners
• Troubleshoot Startup and System Issues
DAY FIVE - EXAM PREPARATION
https://training.apple.com/us/en/it/exam-preparation-guides
• Welcome
• About the Exam
• Mobile Device Management
• Apple Account and iCloud
• Device Setup, Backup, and Restore
• Users and Authentication
• Network
• Privacy and Security
• Managing Software, Apps, and Content
• System Diagnostics
• Preparing to Pass the Exam First Time
100%
Throughout 2025 we enjoyed 100% success regarding the ACSP and ACITP exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending our in-person courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!