NEXT DATES
Upcoming Online Classes
6th, 7th and 8th May
(9am til 5pm)
US Pacific Time (UK -8)
13th, 14th and 15th May
(9am til 5pm)
US Eastern Time (UK -5)
27th, 28th and 29th May
(9am til 5pm)
Europe Central Time (UK +1)
5th, 6th and 7th June
(9am til 5pm)
US Pacific Time (UK -8)
12th, 13th and 14th June
(9am til 5pm)
US Eastern Time (UK -5)
19th, 20th and 21th June
(9am til 5pm)
Europe Central Time (UK +1)
Price
£1,795 / €1,950 / US$2,095 (not including any applicable taxes)
Get in touch
COURSE
Expected April 2024. Subject to change.
This three-day macOS 14 Sonoma Support course follows the structure and objectives of the macOS Support Essentials course of the last few decades. It is the essential in-depth macOS course for anyone who needs to support, troubleshoot, or optimise macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Sonoma to setting-up network services.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered virtually, in a classroom, or on-site.
RECOMMENDED PREREQUISITES
Mac User Essentials
AUDIENCE
Anybody who wants to dig deep into macOS Sonoma, or who supports Mac users. Anybody wishing to sit the 2024 ACSP (Apple Certified Support Professional) exam can also attend this course along with the accompanying two-day iOS Support course to be fully prepared.
RELATED COURSES
iOS 17 Support (expected April 2024)
Apple Support - ACSP Exam Preparation Apple Deployment - ACITP Exam Preparation
REQUIRED PREREQUISITES
macOS familiarity. Please note that this is not an end-user course.
ASSOCIATED DOCUMENTS
1. Course Description (this document) 2. macOS Support Essentials book
3. Student Guide (PDF)
4. Instructor Guide (PDF)
5. Presentation (Keynote)
Schedule
DAY ONE
• Installation and Configuration
• User Accounts
DAY TWO
• File Systems
• Data Management
• Apps and Processes
DAY THREE
• Network Configuration
• Network Services
• System Management
100%
Throughout 2023 we enjoyed 100% success regarding the ACSP and ACITP exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending our in-person courses.
Topics in Detail
DAY ONE
Installation and Configuration
- Introduction to macOS
- Update, Upgrade, or Reinstall mac
- Set Up and Configure macOS
- Use the Command Line
- Use macOS Recovery
- Update macOS
User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage Security and Privacy
- Manage Password Changes
DAY TWO
File Systems
- Manage File Systems and Storage
- Manage FileVault
- Manage Permissions and Sharing
- Use Hidden Items, Shortcuts, and File Archives
Data Management
- Manage System Resources
- Use Metadata, Spotlight, and Siri
- Manage Time Machine
Apps and Processes
- Install Apps
- Manage Files
- Manage and Troubleshoot Apps
DAY THREE
Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Network Services
- Manage Network Services
- Manage Host Sharing and Personal Firewall
System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!