COURSE
Whether you are an independent technician, or you work at an AASP (Apple Authorised Service Provider), if you need to understand the fundamental concepts, processes, tools and parts required for authentic Mac service and repair, then this course is for you. This exclusive three-day instructor- led class is the perfect compliment to the essential Mac modules in Apple’s self-paced Technical Learning Administration System (ATLAS). It cover topics such as macOS User Accounts, Permissions, File System and Security. It is delivered by an experienced, time-served Apple Certified AppleCare Mentor Trainer - online, onsite, or in a classroom.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered online, on-site , or in a classroom.
RECOMMENDED PREREQUISITES
Mac User Essentials
iPhone User Essentials
iPad User Essentials
macOS Support Essentials
iOS Support Essentials
AUDIENCE
1. Technicians at AASPs (Apple Authorised Service Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
2. Technicians at IRPs (Apple Independent Repair Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
3. Any individuals who want to learn Apple-compliant approaches to - and best practices for - service and repair.
RELATED COURSES
Apple Service & Repair: Introduction Apple Device Service & Repair
REQUIRED PREREQUISITES
1. Introduction to Apple Service & Repair
2. A thorough familiarity with using and supporting Mac, iPhone and iPad devices is assumed.
ASSOCIATED DOCUMENTS
1. Course Description (this document) 2. Student Guide (PDF)
3. Key Facts (PDF)
4. Instructor Guide (PDF)
5. Presentation (Keynote)
6. ATLAS Access (not required)
Schedule
DAY ONE (9am til 5pm)
• Intro to Mac Hardware (30 mins)
• macOS Setup and Maintenance (50 mins) • macOS User Accounts (40 mins)
• macOS Permissions (45 mins)
• macOS File System (50 mins)
• macOS Security (60 mins)
• Time Machine (30 mins)
• Power Management (50 mins)
DAY TWO (Mac)
• macOS Networks (30 mins)
• macOS Troubleshooting Tools (50 mins)
• Troubleshooting Startup (65 mins)
• Systematic Troubleshooting (35 mins)
• VMI for Mac (60 mins)
• Overview of Apple T2 Security Chip (20 mins) • Repairing All Mac Models (120 mins)
DAY TWO (Mac)
• Repairing Mac Models with the Apple T2 Security Chip (45 mins)
• Data Transfer for Macs with the Apple T2 Security Chip (20 mins)
• Troubleshooting MCU and System Configuration Issues (20 mins)
• Servicing iMac, Mac mini, Mac Pro... (120 mins)
• Servicing MacBook Air, MacBook, MacBook Pro... (120 mins)
100%
So far we have had 100% success regarding the 2024 exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending these courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!