NEXT DATES

Upcoming Online Classes

3rd and 4th June
(9am til 5pm)

US Pacific Time (UK -8)

10th and 11th June
(9am til 5pm)

US Eastern Time (UK -5)

17th and 18th June
(9am til 5pm)

Europe Central Time (UK +1)

Price

£1,195 / €1,295 / US$1,395 (not including any applicable taxes)

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    COURSE

    This two-day iOS 17 and iPadOS 17 Support course follows the structure and objectives of the macOS Support Essentials course of the last few decades. It is the essential in-depth iOS course for anyone who needs to support, troubleshoot, or optimise iOS and iPadOS devices, such as IT professionals, technicians, help desk specialists, and ardent users of Apple devices. You'll find in- depth, step-by-step instructions on everything from troubleshooting, updating, restoring and configuring iOS to accessing network services.

    FORMAT

    Lectures, demonstrations, discussions and interactive exercises - delivered virtually, in a classroom, or on-site.

    RECOMMENDED PREREQUISITES

    iPhone User Essentials iPad User Essentials

    AUDIENCE

    Anybody who wants to dig deep into iOS and iPadOS, or who supports Apple device users. Anybody wishing to sit the 2024 ACSP (Apple Certified Support Professional) exam can also attend this course along with the accompanying three-day macOS Support course to be fully prepared.

    RELATED COURSES

    macOS 14 Support
    Apple Support - ACSP Exam Preparation Apple Deployment - ACITP Exam Preparation

    REQUIRED PREREQUISITES

    iOS familiarity. Please note that this is not an end-user course.

    ASSOCIATED DOCUMENTS

    1. Course Description (this document)
    2. Apple Device Support Tutorials (online at apple.com) 3. Student Guide (PDF)
    4. Instructor Guide (PDF)
    5. Presentation (Keynote)

    Schedule

    DAY ONE

    • Setting Up and Restoring iPhone or iPad (6 topics)

    DAY TWO

    • Managing Network and Sharing on iPhone or iPad (4 topics)
    • Managing Apps on iPhone or iPad (1 topic)
    • Managing Privacy and Security on iPhone or iPad (4 topics)
    • Using Diagnostics on iPhone or iPad (1 topic)

    Topics in Detail

    DAY ONE

    1. Setting Up and Restoring iPhone or iPad (6 topics)

    • Backing Up iPhone or iPad
    • Moving to a New iPhone or iPad
    • Restoring iPhone or iPad to Factory Settings
    • Restoring iPhone or iPad from a Backup
    • Reviving iPhone or iPad Using Apple Configurator
    • Backing Up and Restoring Using Apple Configurator

    DAY TWO (Mac)

    2. Managing Network and Sharing on iPhone or iPad (4 topics)

    • Troubleshooting Cellular Data
    • Using Personal Hotspot
    • Configuring Wi-Fi Settings on iPhone or iPad
    • Sharing Files with AirDrop on iPhone or iPad

    3. Managing Apps on iPhone or iPad (1 topic)

    • Troubleshooting Apps on iPhone or iPad

    4. Managing Privacy and Security on iPhone or iPad (4 topics)

    • Resolving Apple ID Password Issues
    • Managing Privacy on iPhone or iPad
    • Using Find My on iPhone or iPad

    5. Using Diagnostics on iPhone or iPad (1 topic)

    • Using Sysdiagnose to Troubleshoot iOS or iPadOS

    Get In Touch

    At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!

    Feel free to contact us