COURSE
Whether you are an independent technician, or you you work at an AASP (Apple Authorised Service Provider), if you need to understand the fundamental concepts, processes, tools and parts required for authentic Apple device service and repair, then this course is for you. This exclusive two-day instructor-led class is the perfect compliment to the essential key modules in Apple’s self-paced Technical Learning Administration System (ATLAS). It cover topics such as technician safety, ESD precautions, systematic troubleshooting, and customer interaction skills. It is delivered by an experienced, time-served Apple Certified AppleCare Mentor Trainer - online, onsite, or in a classroom.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered online, on-site , or in a classroom.
RECOMMENDED PREREQUISITES
Mac User Essentials
iPhone User Essentials
iPad User Essentials
macOS Support Essentials
iOS Support Essentials
AUDIENCE
1. Technicians at AASPs (Apple Authorised Service Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
2. Any individuals who want to learn Apple-compliant approaches to - and best practices for - service and repair.
RELATED COURSES
Mac Service & Repair
Apple Device Service & Repair
REQUIRED PREREQUISITES
A thorough familiarity with using and supporting Mac, iPhone and iPad devices is assumed.
ASSOCIATED DOCUMENTS
1. Course Description (this document) 2. Student Guide (PDF)
3. Key Facts (PDF)
4. Instructor Guide (PDF)
5. Presentation (Keynote)
6. ATLAS Access (not required)
Schedule
DAY ONE (9am til 5pm)
• Asking Questions (30 mins)
• Interpersonal Skills (40 mins)
• Providing Solutions (30 mins)
• Educational Opportunities (30 mins)
• Partnering with the Customer (50 mins)
• Documenting Customer Interactions (30 mins) • Apple ID (30 mins)
• ESD Precautions (60 mins)
• Safety First (45 mins)
• Embedded Battery Safety (60 mins)
DAY TWO (Mac)
• Introduction to Service Guides (30 mins) • Resource Fundamentals (30 mins)
• iOS Fundamentals (60 mins)
• macOS Fundamentals (50 mins)
• Continuity (35 mins)
• Networking Fundamentals (35 mins)
• iCloud Fundamentals (60 mins)
• Basic Troubleshooting (50 mins)
• Diagnostic Fundamentals (60 mins)
• Mail Basics (30 mins)
• Apple TV and tvOS (30 mins)
• HomeKit (30 mins)
• Apple Watch and watchOS (45 mins)
• Apple Pay (40 mins)
• Determine Warranty Coverage (35 mins)
100%
So far we have had 100% success regarding the 2024 exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending these courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!