NEXT DATES
Upcoming Online Classes
28th and 29th March
(10am til 5pm)
Europe Central Time (UK +1)
4th and 5th April
(10am til 5pm)
US Pacific Time (UK -8)
11th and 12th April
(10am til 5pm)
US Eastern Time (UK -5)
25th and 26th April
(10am til 5pm)
Europe Central Time (UK +1)
25th and 26th June
(10am til 5pm)
US Eastern Time (UK -5)
27th and 28th June
(10am til 5pm)
Europe Central Time (UK +1)
Price
£1,195 / €1,295 / US$1,395 (not including any applicable taxes)
Get in touch
COURSE
This exclusive instructor-led, four-day course is the definitive option for anybody seeking to learn how to use and support Apple devices - then pass the 2025 ACSP exam.
Enjoy an immersive, interactive four days with a veteran Apple Certified Trainer as they take you through all the key points you need to understand in order to use and support Apple devices, and pass the new Apple Device Support exam to become an Apple Certified Support Professional!
The course is structured to exactly follow the official Apple User Guides, Device Support Tutorials, and Exam Preparation Guide.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered on-site or online.
RECOMMENDED PREREQUISITES
Basic IT familiarity is an advantage. However, this course is designed to teach you first how touse Apple devices, then how to support them. Finally you will learn all of the key points that appear in the 2025 Apple Device Support exam.
AUDIENCE
Anybody who supports Mac, iPhone, and iPad users and needs to pass the 2025 Apple Device Support exam that leads to ACSP certification (Apple Certified Support Professional).
RELATED COURSES
Apple Deployment and Management
ACITP Exam Essentials
REQUIRED PREREQUISITES
None.
Schedule
DAY ONE - USING APPLE DEVICES
Mac - https://support.apple.com/guide/mac-help/welcome/mac
• Welcome
• Apple devices and Their Operating Systems
• Get to know the Mac desktop
• Mac basics
• Mac Apps
• Files and folders on Mac
• Customize your Mac
• Beyond Mac Basics
• Use Apple devices together
• Apple ID and iCloud
• Privacy and security
• Accessibility
iPad - https://support.apple.com/guide/ipad/welcome/ipados
• Get to Know iPadOS
iPhone - https://support.apple.com/guide/iphone/welcome/ios
• Get to Know iOS
DAY TWO - SUPPORTING APPLE DEVICES
PART 1
https://it-training.apple.com/tutorials/apt-support/
Mobile Device Management, Apple ID, iCloud and Continuity, and Passkeys
• Getting to Know MDM
• Getting to Know Managed Apple Accounts
• Getting to Know iCloud and Continuity
• Managing Passwords and Passkeys
Setting Up and Restoring iPhone or iPad
• Backing Up iPhone or iPad
• Moving to a New iPhone or iPad
• Restoring iPhone or iPad to Factory Settings
• Restoring iPhone or iPad from a Backup
• Reviving iPhone or iPad Using Apple Configurator
• Backing Up and Restoring Using Apple Configurator
Managing Network and Sharing on iPhone or iPad
• Troubleshooting Cellular Data
• Using Personal Hotspot
• Configuring Wi-Fi Settings on iPhone or iPad
• Sharing Files with AirDrop on iPhone or iPad
Managing Apps on iPhone or iPad
• Troubleshooting Apps on iPhone or iPad
Managing Privacy and Security on iPhone or iPad
• Managing Privacy and Security on iPhone or iPad
• Using Find My on iPhone or iPad
Using Diagnostics on iPhone or iPad
• Using Sysdiagnose to Troubleshoot iOS or iPadOS
DAY THREE - SUPPORTING APPLE DEVICES
PART 2
https://it-training.apple.com/tutorials/apt-support/
Setting Up and Restoring Mac
• Troubleshooting Mac Startup Issues
• Restoring a Mac to Factory Settings
• Resetting Login Passwords
• Managing Login Keychains
Managing Network and Sharing on Mac
• Troubleshooting Network Connectivity on Мас
• Troubleshooting Wi-Fi Connectivity on Мас
• Sharing Files with AirDrop on Mac
Managing Privacy and Security on Mac
• Turning On FileVault
• Managing Privacy on Mac
• Managing Mac Sharing Settings
• Using Find My on Mac
Using Diagnostics on Mac
• Using Activity Monitor
• Using Console
DAY FOUR - EXAM PREPARATION
https://training.apple.com/us/en/it/exam-preparation-guides
• Welcome
• About the Exam
• Mobile Device Management
• Apple Account and iCloud
• Device Setup, Backup, and Restore
• Users and Authentication
• Network
• Privacy and Security
• Managing Software, Apps, and Content
• System Diagnostics
• Preparing to Pass the Exam First Time
100%
Throughout 2025 we enjoyed 100% success regarding the ACSP and ACITP exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending our in-person courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!