NEXT DATES
Upcoming Online Classes
6th and 7th March
(10am til 5pm)
Europe Central Time (UK +1)
14th and 15th March
(10am til 5pm)
US Pacific Time (UK -8)
26th and 27th March
(10am til 5pm)
Europe Central Time (UK +1)
2nd and 3rd April
(10am til 5pm)
US Pacific Time (UK -8)
9th and 10th April
(10am til 5pm)
US Eastern Time (UK -5)
23rd and 24th April
(10am til 5pm)
Europe Central Time (UK +1)
9th and 10th May
(10am til 5pm)
US Pacific Time (UK -8)
16th and 17th May
(10am til 5pm)
US Eastern Time (UK -5)
30th and 31th May
(10am til 5pm)
Europe Central Time (UK +1)
Price
£1,195 / €1,295 / US$1,395 (not including any applicable taxes)
Get in touch
COURSE
This exclusive instructor-led, two-day course is the definitive option for anybody seeking to take the 2024 Apple Certified Support Professional exam. Or simply enjoy an immersive, interactive two days with a veteran Apple Certified Trainer as they take you through all the key points you need to understand in order to effectively support and troubleshoot Mac, iPhone and iPad devices... and be ready to take the brand new ACSP exam!
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered virtually, in a classroom, or on-site.
RECOMMENDED PREREQUISITES
Mac User Essentials (macOS 13 Ventura) iPhone User Essentials (iOS 16)
iPad User Essentials (iPadOS 16)
AUDIENCE
Anybody who supports Mac, iPhone, and iPad users, or anybody wishing to sit the 2024 ACSP (Apple Certified Support Professional) exam.
RELATED COURSES
macOS Ventura Support (three-day)
iOS 16 Support (two-day)
Apple Deployment (two-day)
REQUIRED PREREQUISITES
A thorough familiarity with using and supporting Mac, iPhone and iPad devices. N.B.: This is not an introductory course or an end-user course.
ASSOCIATED DOCUMENTS
1. Course Description (this document)
2. Apple Device Support Tutorials (online at apple.com) 3. Exam Preparation Guide (Apple)
4. Key Facts (PDF)
5. Student Guide (PDF)
6. Instructor Guide (PDF)
7. Presentation (Keynote)
Schedule
DAY ONE (iPhone and iPad)
• Welcome
• Setting Up and Restoring iPhone or iPad (6 topics)
• Managing Network and Sharing on iPhone or iPad (4 topics)
• Managing Apps on iPhone or iPad (1 topic)
• Managing Privacy and Security on iPhone or iPad (4 topics)
• Using Diagnostics on iPhone or iPad (1 topic)
DAY TWO (Mac)
• Recap
• Setting Up and Restoring Mac (5 topics)
• Managing Network and Sharing on Mac (3 topics)
• Managing Privacy and Security on Mac (4 topics)
• Using Diagnostics on Mac (3 topics)
• Planning for the Exam
100%
Throughout 2023 we enjoyed 100% success regarding the ACSP and ACITP exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending our in-person courses.
Topics in Detail
DAY ONE (iPhone and iPad)
1. Setting Up and Restoring iPhone or iPad (6 topics)
- Backing Up iPhone or iPad
- Moving to a New iPhone or iPad
- Restoring iPhone or iPad to Factory Settings
- Restoring iPhone or iPad from a Backup
- Reviving iPhone or iPad Using Apple Configurator
- Backing Up and Restoring Using Apple Configurator
2. Managing Network and Sharing on iPhone or iPad (4 topics)
- Troubleshooting Cellular Data
- Using Personal Hotspot
- Configuring Wi-Fi Settings on iPhone or iPad
- Sharing Files with AirDrop on iPhone or iPad
3. Managing Apps on iPhone or iPad (1 topic)
- Troubleshooting Apps on iPhone or iPad
4. Managing Privacy and Security on iPhone or iPad (4 topics)
- Resolving Apple ID Password Issues
- Managing Privacy on iPhone or iPad
- Using Find My on iPhone or iPad
5. Using Diagnostics on iPhone or iPad (1 topic)
- Using Sysdiagnose to Troubleshoot iOS or iPadOS
DAY TWO (Mac)
1. Setting Up and Restoring Mac (5 topics)
- Troubleshooting Mac Startup Issues
- Restoring a Mac to Factory Settings
- Moving to a New Mac
- Resetting Login Passwords
- Managing Login Keychains
2. Managing Network and Sharing on Mac (3 topics)
- Troubleshooting Network Connectivity on Mac
- Troubleshooting Wi-Fi Connectivity on Mac
- Sharing Files with AirDrop on Mac
3. Managing Privacy and Security on Mac (4 topics)
- Turning On FileVault
- Managing Privacy on Mac Managing Mac Sharing
- Preferences Using Find My on Mac
4. Using Diagnostics on Mac (3 topics)
- Using Activity Monitor
- Using Console
- Continuing Your Learning
5. Planning for the Exam (3 topics)
- Preparing for the Exam
- Reviewing the Learning Objectives
- Practicing with Sample Questions
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!