NEXT DATES

Upcoming Online Classes

3rd and 4th June
(9am til 5pm)

US Pacific Time (UK -8)

10th and 11th June
(9am til 5pm)

US Eastern Time (UK -5)

17th and 18th June
(9am til 5pm)

Europe Central Time (UK +1)

Price

£1,195 / €1,295 / US$1,395 (not including any applicable taxes)

Get in touch

    COURSE

    This immersive two-day course is the ideal instructor-led compliment to the Apple Device Support Tutorials found at https://it-training.apple.com/tutorials/apt-support/. Rather than trying to work your way through the material alone, allow an experienced Apple Certified Trainer guide you through the facts, activities, and Check Your Understanding quizzes. Ask questions at any point.

     

    N.B. This specific course alone is not designed to prepare you to take the ACSP exam.
    Please see ACSP Exam Essentials for that purpose.

    FORMAT

    Lectures, demonstrations, discussions and interactive exercises - delivered on-site or online.

    RECOMMENDED PREREQUISITES

    Mac User Essentials
    iPad/iPhone User Essentials

    AUDIENCE

    Anybody who supports Mac, iPhone, and iPad users.

    RELATED COURSES

    ACSP Exam Essentials (Two-day)
    Apple Deployment and Management (Two-day)
    macOS Support Essentials (Three-day)

    REQUIRED PREREQUISITES

    iOS familiarityA thorough familiarity with using Mac, iPhone and iPad devices is required.

    Schedule

    DAY ONE

    • Welcome
    • Preparing for the Exam
    • Mobile Device Management, Apple Accounts, iCloud and Continuity, Passkeys
    • Setting Up and Restoring iPhone or iPad
    • Managing Network and Sharing on iPhone or iPad
    • Managing Apps on iPhone or iPad
    • Managing Privacy and Security on iPhone or iPad
    • Using Diagnostics on iPhone or iPad

    DAY TWO

    • Recap
    • Setting Up and Restoring Mac
    • Managing Network and Sharing on Mac
    • Managing Privacy and Security on Mac
    • Using Diagnostics on Mac
    • Conclusion

    Topics in Detail

    MOBILE DEVICE MANAGEMENT, APPLE ID,
    ICLOUD AND CONTINUITY, AND PASSKEYS

    • Getting to Know MDM
    • Getting to Know Managed Apple Accounts
    • Getting to Know iCloud and Continuity
    • Managing Passwords and Passkeys

    SETTING UP AND RESTORING IPHONE OR IPAD

    • Backing Up iPhone or iPad
    • Moving to a New iPhone or iPad
    • Restoring iPhone or iPad to Factory Settings
    • Restoring iPhone or iPad from a Backup
    • Reviving iPhone or iPad Using Apple Configurator
    • Backing Up and Restoring Using Apple Configurator

    MANAGING NETWORK AND SHARING ON IPHONE OR IPAD

    • Troubleshooting Cellular Data
    • Using Personal Hotspot
    • Configuring Wi-Fi Settings on iPhone or iPad
    • Sharing Files with AirDrop on iPhone or iPad

    MANAGING APPS ON IPHONE OR IPAD

    • Troubleshooting Apps on iPhone or iPad

    MANAGING PRIVACY AND SECURITY ON IPHONE OR IPAD

    • Managing Privacy and Security on iPhone or iPad
    • Using Find My on iPhone or iPad

    USING DIAGNOSTICS ON IPHONE OR IPAD

    • Using Sysdiagnose to Troubleshoot iOS or iPadOS

    SETTING UP AND RESTORING MAC

    • Troubleshooting Mac Startup Issues
    • Restoring a Mac to Factory Settings
    • Resetting Login Passwords
    • Managing Login Keychains

    MANAGING NETWORK AND SHARING ON MAC

    • Troubleshooting Network Connectivity on Мас
    • Troubleshooting Wi-Fi Connectivity on Мас
    • Sharing Files with AirDrop on Mac

    MANAGING PRIVACY AND SECURITY ON MAC

    • Turning On FileVault
    • Managing Privacy on Mac
    • Managing Mac Sharing Settings
    • Using Find My on Mac

    USING DIAGNOSTICS ON MAC

    • Using Activity Monitor
    • Using Console
    • Continuing Your Learning

    Get In Touch

    At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!

    Feel free to contact us