COURSE
Whether you are an independent technician, or you work at an AASP (Apple Authorised Service Provider), if you need to understand the fundamental concepts, processes, tools and parts required for authentic Apple device service and repair, then this course is for you. This exclusive three-day instructor-led class is the perfect compliment to the essential device modules in Apple’s self-paced Technical Learning Administration System (ATLAS). It cover topics such as iOS Activation & Setup, Backup and Security. It is delivered by an experienced, time-served Apple Certified AppleCare Mentor Trainer - online, onsite, or in a classroom.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered online, on-site , or in a classroom.
RECOMMENDED PREREQUISITES
Mac User Essentials iPhone User Essentials iPad User Essentials macOS Support Essentials iOS Support Essentials
AUDIENCE
1. Technicians at AASPs (Apple Authorised Service Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
2. Technicians at IRPs (Apple Independent Repair Providers) who want an instructor-led compliment to ATLAS in order to get a head start on the most important modules.
3. Any individuals who want to learn Apple-compliant approaches to - and best practices for - service and repair.
RELATED COURSES
Apple Service & Repair: Introduction Mac Service & Repair
REQUIRED PREREQUISITES
1. Introduction to Apple Service & Repair
2. A thorough familiarity with using and supporting Mac, iPhone and iPad devices is assumed.
ASSOCIATED DOCUMENTS
1. Course Description (this document) 2. Student Guide (PDF)
3. Key Facts (PDF)
4. Instructor Guide (PDF)
5. Presentation (Keynote)
6. ATLAS Access (not required)
Schedule
DAY ONE (9am til 5pm)
• Intro to Mobile Hardware (25 mins)
• iOS Activation and Setup (40 mins)
• iOS Usage (30 mins)
• iOS Backup and Syncing (30 mins)
• iOS Security (30 mins)
• VMI for iOS Devices (60 mins)
• Systematic Troubleshooting (50 mins)
DAY TWO (9am til 5pm)
• Repairing All iPhones (45 mins)
• Servicing iPhone 5 and SE (120 mins)
• Servicing iPhone 6 (60 mins)
• iPhone Display Calibration (40 mins)
• Servicing iPhone 7 and 7 Plus (45 mins)
DAY THREE (9am til 5pm)
• Airport Networks (30 mins)
• Servicing iPhone 8 and 9 Plus (125 mins) • Servicing iPhone X (180 mins)
100%
So far we have had 100% success regarding the 2023 exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending these courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!