NEXT DATES
Upcoming Online Classes
28th and 29th March
(10am til 5pm)
Europe Central Time (UK +1)
4th and 5th April
(10am til 5pm)
US Pacific Time (UK -8)
11th and 12th April
(10am til 5pm)
US Eastern Time (UK -5)
25th and 26th April
(10am til 5pm)
Europe Central Time (UK +1)
25th and 26th June
(10am til 5pm)
US Eastern Time (UK -5)
27th and 28th June
(10am til 5pm)
Europe Central Time (UK +1)
Price
£1,195 / €1,295 / US$1,395 (not including any applicable taxes)
Get in touch
COURSE
This exclusive instructor-led, five-day course is the definitive option for anybody seeking to learn how to support, deploy, and manage Apple devices - then pass the 2025 ACSP and ACITP exams. Enjoy an immersive, interactive five days with a veteran Apple Certified Trainer as they take you through all the key points you need to understand in order to support, deploy, and manage Apple devices, and pass the new Apple Device Support and Deployment and Management exams to become an Apple Certified Support Professional and an Apple Certified IT Professional! The course is structured to exactly follow the official Device Support Tutorials, Deployment and Management Tutorials, and the Exam Preparation Guides.
FORMAT
Lectures, demonstrations, discussions and interactive exercises - delivered on-site or online.
RECOMMENDED PREREQUISITES
This course is designed to teach attendees how to support Apple devices, then how to pass both exams. It is not a user course or beginner course. It also does not teach how to use an MDM solution in the real world.
AUDIENCE
Anybody who supports, deploys, and manages Mac, iPhone, and iPad devices and needs to pass the 2025 Apple Device Support and Deployment and Management exams that lead to ACSP and ACITP certification.
RELATED COURSES
Mac User Essentials
iPad/iPhone User Essentials
REQUIRED PREREQUISITES
A thorough understanding of how to use Apple devices is assumed.
Schedule
DAY ONE - SUPPORTING APPLE DEVICES
PART1
https://it-training.apple.com/tutorials/apt-support/
Mobile Device Management, Apple ID, iCloud and Continuity, and Passkeys
• Getting to Know MDM
• Getting to Know Managed Apple Accounts
• Getting to Know iCloud and Continuity
• Managing Passwords and Passkeys
Setting Up and Restoring iPhone or iPad
• Backing Up iPhone or iPad
• Moving to a New iPhone or iPad
• Restoring iPhone or iPad to Factory Settings
• Restoring iPhone or iPad from a Backup
• Reviving iPhone or iPad Using Apple
Configurator
• Backing Up and Restoring Using Apple Configurator
Managing Network and Sharing on iPhone or iPad
• Troubleshooting Cellular Data
• Using Personal Hotspot
• Configuring Wi-Fi Settings on iPhone or iPad
• Sharing Files with AirDrop on iPhone or iPad
Managing Apps on iPhone or iPad
• Troubleshooting Apps on iPhone or iPad
Managing Privacy and Security on iPhone or iPad
• Managing Privacy and Security on iPhone or iPad
• Using Find My on iPhone or iPad
Using Diagnostics on iPhone or iPad
• Using Sysdiagnose to Troubleshoot iOS or iPadOS
DAY TWO - SUPPORTING APPLE DEVICES
PART 2
https://it-training.apple.com/tutorials/apt-support/
Setting Up and Restoring Mac
• Troubleshooting Mac Startup Issues
• Restoring a Mac to Factory Settings
• Resetting Login Passwords
• Managing Login Keychains
Managing Network and Sharing on Mac
• Troubleshooting Network Connectivity on Мас
• Troubleshooting Wi-Fi Connectivity on Мас
• Sharing Files with AirDrop on Mac
Managing Privacy and Security on Mac
• Turning On FileVault
• Managing Privacy on Mac
• Managing Mac Sharing Settings
• Using Find My on Mac
Using Diagnostics on Mac
• Using Activity Monitor
• Using Console
DAY THREE - EXAM PREPARATION
https://training.apple.com/us/en/it/exam-preparation-guides
• Welcome
• About the Exam
• Mobile Device Management
• Apple Account and iCloud
• Device Setup, Backup, and Restore
• Users and Authentication
• Network
• Privacy and Security
• Managing Software, Apps, and Content
• System Diagnostics
• Preparing to Pass the Exam First Time
DAY FOUR - INTRO TO DEPLOYING AND MANAGING
APPLE DEVICES
https://it-training.apple.com/tutorials/apt-deployment/
• Welcome
• Understanding MDM
• Planning for Implementation
• Setting Up Your Organization
• Preparing for Content Distribution
• Enabling Automated Device Enrollment
• Understanding Device and User Enrollment
• Managing Device Network Configurations
• Managing Content
• Managing Data
• Managing Device Security
• Managing Traffic
• Managing Lost Devices
• Redeploying and Recycling Devices
DAY FIVE - DEPLOYMENT AND MANAGEMENT
EXAM PREPARATION
https://training.apple.com/us/en/it/exam-preparation-guides
• Welcome
• About the Exam
• Plan a Deployment
• Prepare Your Environment
• Device Enrollment
• Apple Business Manager and Apple School Manager
• Apple Configurator
• Device Setup
• Device Configuration
• Identity Services
• Managing Content and Data Flow
• Device Security
• Network Integration
• Software Updates
• Device Support
• Preparing for the Exam
100%
Throughout 2025 we enjoyed 100% success regarding the ACSP and ACITP exams, with every student passing first time. Average exam scores rose by 26 percentage points after attending our in-person courses.
Get In Touch
At Infinite Loop, we’re dedicated to helping Apple professionals like you achieve success in your careers. We’re passionate about technology and love sharing our knowledge with others. So if you’re looking to take your skills to the next level, get in touch with us today and let’s get started!